Warranties

Welcome to our NEW warranties hub!

Please follow the outlined procedure before submitting your warranty claim.

STEP ONE: DOES YOUR WARRANTY REQUEST FALL WITHIN THE WARRANTY PERIOD?

Quick Check Warranty Info:

CATEGORY/ PRODUCT

WARRANTY PERIOD

ANY ADDITIONAL INFORMATION

LAUNDRY

Classic Laundry Units – Polymer & Metal, Bowls & Cabinets 10 years 1 year replacement warranty on basket waste, hinges and rods
Nugleam All in One Laundry Unit 5 years – cabinet,
10 years – polymarble top
Nugleam Laundry Units 25 years – stainless steel,
5 years – HMR board
1 year replacement warranty on plug and waste, door hinges and drawer runners
Excellence Matte Black Laundry Units 30 years – stainless steel,
5 years – HMR board
1 year replacement warranty on plug and waste, door hinges and drawer runners
Classic Stainless Steel Bowls 25 years 1 year parts and labour
Nugleam Stainless Steel Bowls 25 years 1 year parts and labour
Excellence Stainless Steel Bowls 30 years 1 year parts and labour

KITCHEN

Classic Stainless Steel Bowls 10 years 1 year parts and labour
Nugleam Stainless Steel Bowls 25 years 1 year parts and labour
Excellence Stainless Steel Bowls 30 years 1 year parts and labour

BATHROOM

Vitreous China Basins (Nugleam & Classic) 5 year replacement only 1 year replacement warranty on plug and waste
Nugleam Polymarble Top Vanities 10 years on polymarble top,
5 years on cabinet
Nugleam Vitreous China Top Vanities (Thin Top) 5 years on vitreous china top,
5 years on cabinet
Classic Vanities 5 years on top,
5 years on cabinet
 Nugleam Toilets 10 years on cistern and pan 1 year for valves and seat
 Classic Toilets 5 years on cistern and pan 1 year on internals and rubber fittings

TAPWARE

Excellence Tapware 15 year cartridge replacement,
lifetime on the body
1 year labour
Miros & Classic Tapware 10 year for cartridge 1 year labour
     

BACK OF WALL PRODUCTS

   
EasyDRAIN Channel & Polymer Grates 5 years  
EasyDRAIN Metal Grates 1 year  
Polymer Grease Arrestor Case 15 years 5 years on polymer components
Polymer Septic Tanks 15 years  
Gross Pollutant Trap 1 Year  

 

*Disclaimer: If your product is not listed here, please contact [email protected]

STEP TWO: DOES YOUR REQUEST MEET THE WARRANTY REQUIREMENTS?

Please check the following Warranty documents (applicable to your product) to ensure your request will meet the warranty requirements

STEP THREE: FILL OUT A WARRANTY CLAIM FORM

If you have met the previous requirements and you believe that you have a viable warranty claim, please fill out the following form:

Warranty Claim Form

  • DD slash MM slash YYYY
  • Drop files here or
    Max. file size: 20 MB.
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      Useful Links

      Please check out the following useful links such as our Handy Hints videos to see if they can answer any general questions you may have

      How to Clean a Stained Sink
      Stainless Steel Care Video
      Nugleam Laundry Unit Drawer Installation and Removal
      EasyDRAIN Installation Instruction Video