Classic Laundry Units
DownloadWelcome to our NEW warranties hub!
Please follow the outlined procedure before submitting your warranty claim.
STEP ONE: DOES YOUR WARRANTY REQUEST FALL WITHIN THE WARRANTY PERIOD?
Quick Check Warranty Info:
CATEGORY/ PRODUCT |
WARRANTY PERIOD |
ANY ADDITIONAL INFORMATION |
LAUNDRY |
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| Classic Laundry Units – Polymer & Metal, Bowls & Cabinets | 10 years | 1 year replacement warranty on basket waste, hinges and rods |
| Nugleam All in One Laundry Unit | 5 years – cabinet, 10 years – polymarble top |
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| Nugleam Laundry Units | 25 years – stainless steel, 5 years – HMR board |
1 year replacement warranty on plug and waste, door hinges and drawer runners |
| Excellence Matte Black Laundry Units | 30 years – stainless steel, 5 years – HMR board |
1 year replacement warranty on plug and waste, door hinges and drawer runners |
| Classic Stainless Steel Bowls | 25 years | 1 year parts and labour |
| Nugleam Stainless Steel Bowls | 25 years | 1 year parts and labour |
| Excellence Stainless Steel Bowls | 30 years | 1 year parts and labour |
KITCHEN |
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| Classic Stainless Steel Bowls | 10 years | 1 year parts and labour |
| Nugleam Stainless Steel Bowls | 25 years | 1 year parts and labour |
| Excellence Stainless Steel Bowls | 30 years | 1 year parts and labour |
BATHROOM |
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| Vitreous China Basins (Nugleam & Classic) | 5 year replacement only | 1 year replacement warranty on plug and waste |
| Nugleam Polymarble Top Vanities | 10 years on polymarble top, 5 years on cabinet |
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| Nugleam Vitreous China Top Vanities (Thin Top) | 5 years on vitreous china top, 5 years on cabinet |
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| Classic Vanities | 5 years on top, 5 years on cabinet |
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| Nugleam Toilets | 10 years on cistern and pan | 1 year for valves and seat |
| Classic Toilets | 5 years on cistern and pan | 1 year on internals and rubber fittings, toilet seats |
TAPWARE |
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| Excellence Tapware | Body 15 years Cartridge 5 years Aerator 1 year |
1 year parts & labour |
| Miros & Classic Tapware | Body – 10 years Cartridge – 5 years Aerator – 1 Year |
1 year parts & labour |
BACK OF WALL PRODUCTS |
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| EasyDRAIN Channel & Polymer Grates | 5 years | |
| EasyDRAIN Metal Grates | 1 year | |
| Polymer Grease Arrestor Case | 15 years | 5 years on polymer components |
| Polymer Septic Tanks | 15 years | |
| Gross Pollutant Trap | 1 Year |
*Disclaimer: If your product is not listed here, please contact [email protected]
STEP TWO: DOES YOUR REQUEST MEET THE WARRANTY REQUIREMENTS?
Please check the following Warranty documents (applicable to your product) to ensure your request will meet the warranty requirements
STEP THREE: FILL OUT A WARRANTY CLAIM FORM
If you have met the previous requirements and you believe that you have a viable warranty claim, please fill out the following form:
Warranty Claim Form
Useful Links
Please check out the following useful links such as our Handy Hints videos to see if they can answer any general questions you may have
How to Clean a Stained Sink
Stainless Steel Care Video
Nugleam Laundry Unit Drawer Installation and Removal
EasyDRAIN Installation Instruction Video