Warranties

Welcome to our NEW warranties hub!

Please follow the outlined procedure before submitting your warranty claim.

STEP ONE: DOES YOUR WARRANTY REQUEST FALL WITHIN THE WARRANTY PERIOD?

Quick Check Warranty Info:

CATEGORY/ PRODUCT

WARRANTY PERIOD

ANY ADDITIONAL INFORMATION

LAUNDRY

Classic Laundry Units – Polymer & Metal, Bowls & Cabinets 10 years 1 year replacement warranty on basket waste, hinges and rods
Nugleam All in One Laundry Unit 5 years – cabinet,
10 years – polymarble top
Nugleam Laundry Units 25 years – stainless steel,
5 years – HMR board
1 year replacement warranty on plug and waste, door hinges and drawer runners
Excellence Matte Black Laundry Units 30 years – stainless steel,
5 years – HMR board
1 year replacement warranty on plug and waste, door hinges and drawer runners
Classic Stainless Steel Bowls 25 years 1 year parts and labour
Nugleam Stainless Steel Bowls 25 years 1 year parts and labour
Excellence Stainless Steel Bowls 30 years 1 year parts and labour

KITCHEN

Classic Stainless Steel Bowls 10 years 1 year parts and labour
Nugleam Stainless Steel Bowls 25 years 1 year parts and labour
Excellence Stainless Steel Bowls 30 years 1 year parts and labour

BATHROOM

Vitreous China Basins (Nugleam & Classic) 5 year replacement only 1 year replacement warranty on plug and waste
Nugleam Polymarble Top Vanities 10 years on polymarble top,
5 years on cabinet
Nugleam Vitreous China Top Vanities (Thin Top) 5 years on vitreous china top,
5 years on cabinet
Classic Vanities 5 years on top,
5 years on cabinet
 Nugleam Toilets 10 years on cistern and pan 1 year for valves and seat
 Classic Toilets 5 years on cistern and pan 1 year on internals and rubber fittings

TAPWARE

Excellence Tapware 15 year cartridge replacement,
lifetime on the body
1 year labour
Miros & Classic Tapware 10 year for cartridge 1 year labour
     

BACK OF WALL PRODUCTS

   
EasyDRAIN Channel & Polymer Grates 5 years  
EasyDRAIN Metal Grates 1 year  
Polymer Grease Arrestor Case 15 years 5 years on polymer components
Polymer Septic Tanks 15 years  

*Disclaimer: If your product is not listed here, please contact [email protected]

STEP TWO: DOES YOUR REQUEST MEET THE WARRANTY REQUIREMENTS?

Please check the following Warranty documents (applicable to your product) to ensure your request will meet the warranty requirements

STEP THREE: FILL OUT A WARRANTY CLAIM FORM

If you have met the previous requirements and you believe that you have a viable warranty claim, please fill out the following form:

Warranty Claim Form

  • Date Format: DD slash MM slash YYYY
  • Drop files here or
  • Drop files here or

Useful Links

Please check out the following useful links such as our Handy Hints videos to see if they can answer any general questions you may have

How to Clean a Stained Sink
Stainless Steel Care Video
Nugleam Laundry Unit Drawer Installation and Removal
EasyDRAIN Installation Instruction Video